Key skills
ServiceNow
About this role
Role Overview
- Ensure the proper functioning of local IT systems
- Support the deployment of international projects
- Manage local/regional IT assets
- Coordinate the installation, repair and maintenance of telecommunications and IT equipment
- Manage local IT equipment (PCs, peripherals)
- Maintain accurate service records, reports and documentation
- Ensure business continuity readiness
- Enhance resilience through disaster recovery preparedness
- Respond to tickets issued by the Service Desk
- Escalate incidents and problems to higher-level support teams
- Support the implementation of systems/tools
- Support continuous service improvement plans
- Assist local business teams in resolving IT issues
- Serve as the local IT point of contact and adviser for business teams
Requirements
- Degree in IT or 2-3 years of equivalent experience
- A few years of experience in the field
- French, English; knowledge of Dutch is a plus
- Knowledge of ServiceNow
- Knowledge of networking and CISCO switches – configuration
- IT service management
- Support and monitoring of IT operations
- Incident and problem management
- Maintenance of infrastructure, including computing and end-user devices, as well as network and storage engineering
- Disaster recovery / Business continuity
- Service desk and end-user support
- Proficiency in applications (standard enterprise applications)
Tech Stack
- ServiceNow
Benefits
- Access to modern IT infrastructure
- Continuous training and technology skill updates