Key skills
CRMCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Supporting existing customers, gathering feedback and nurturing accounts
- Managing the customer journey from initial onboarding through the entire lifetime of the account
- Identifying expansion opportunities
- Reducing churn
- Increasing customer satisfaction and product adoption
- Providing product training demonstrations
- Reacting with urgency to inbound enquiries
- Diligent CRM and pipeline management
- Working alongside customer success team to achieve quarterly targets
Requirements
- Experience in Customer Success, Account Management or Sales
- Full-Lifecycle Customer Support
- Problem-Solving skills
- Management of a busy workload
- Active Listening & Communication skills
- Proactive and Accountable
- A Natural Relationship Builder
- Consultative and Inquisitive
- A Skilled Problem Solver
- Collaborative and Adaptable
- Highly Organised
Benefits
- Unlimited Holiday
- Enhanced Parental Leave
- EMI Share Scheme
- £50 Monthly Wellbeing Allowance
- Private Medical Scheme
- Health Cash Plan
- Pension
- Work from Abroad policy + more!