Deliver high-quality technical support services to enterprise B2B clients via emails;
Join a global support team and offer on-call assistance for critical issues as required;
Troubleshoot complex technical issues and escalate as needed;
Acts as the primary technical contact during the life-cycle Live events;
Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

Excellent English communication skills (at least C1 for both spoken and written);
At least 1 year of experience in Tier 2 technical support, preferably in enterprise SaaS environments;
Proven ability to diagnose and resolve complex technical issues quickly;
Ability to work with clients to understand their issues and provide efficient solutions;
Proficient in using ticketing systems like Zendesk, Jira, or similar platforms;
Experience with customer onboarding and platform integration;
Experience in customer onboarding, troubleshooting, and platform integration;

Fixed schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

Technical Support Engineer, Fluent English

Key skills