Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
Requirements
Excellent communication skills and a customer-centric mindset.
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
Have proficiency in German as your primary language and are fluent in English.
Benefits
Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
Health insurance with Alan, fully covered by the company.
Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
A diverse, collaborative workplace
join an international team!
Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
Feel supported with paid sick leave, because your health always comes first.