Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

Excellent communication skills and a customer-centric mindset.
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
Have proficiency in German as your primary language and are fluent in English.

Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
Health insurance with Alan, fully covered by the company.
Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
A diverse, collaborative workplace
join an international team!
Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
Feel supported with paid sick leave, because your health always comes first.

Customer Care, BtoB, DACH Market – German Speaker

Key skills