Troubleshoot equipment primarily in the field and at times in the office.
Oversee equipment modification.
Assist and/or participate in test and tuning of equipment.
Document service activities and results.
Provide on-site training and preventive maintenance inspections for customers.
Document and report any safety concerns as it relates to installation and operation of equipment.
Promote the sale of component parts at customer sites.
Provide constant feedback to Sales, Manufacturing and Engineering.
Fully support the Company’s ISO objectives, policies, procedures and the GK SCOPE Program.
Assist in research and development and demonstration activities.
Willingness and ability to travel worldwide at any time, day or night, and the ability to travel 3 to 4 weeks at a time.
Willingness and physical ability to work on equipment which can include climbing ladders, crawling under objects and working in harsh conditions.
Ability to understand basic business concepts and respond to customer requests.
Willingness to work from existing policies and procedures and ability to build technical knowledge.
Ability to resolve problems by identifying and analyzing problems logically and comprehensively.
Ability to take ownership and support work-related initiatives.
Ability to interact with others in order to produce meaningful outcomes.
Ability to read and understand engineering drawings.

Bachelor's degree in Industrial Technology or equivalent experience.
Prior experience in metalworking, power transmissions, mechanical equipment, electrical control and/or programming a plus.
Bi-lingual abilities a plus.
Knowledge of Microsoft office products.

Field Service Technician

Key skills