Key skills
CRMCommunicationCustomer Success
About this role
Role Overview
- Drive customer adoption, value realization, retention and growth across PMS solutions
- Lead strategic business reviews with customers
- Monitor customer health using dashboards
- Develop and maintain standardized digital success plans
- Capture customer sentiment through NPS and feedback loops
- Deliver digital-first education programs
- Promote best practice adoption
- Collaborate with Product teams
- Activate and scale customer advocacy
- Maintain accurate CRM records
- Analyze Academy engagement trends
Requirements
- Previous experience within Customer Success
- Clear, confident communication skills
- Collaborative, customer-centric mindset
- Experience with webinar or digital-education platforms
- Customer Success certifications preferred
- Healthcare or dental industry experience preferred
Benefits
- Equal opportunities in employment
- Commitment to diversity
- Reasonable accommodation for physical or mental impairments