Manager

Role Overview

• Responsible for the daily priorities for footprint states
• Support and manage functions/duties related to foreclosure title processes
• Ensure client guidelines and requirements are followed to avoid fees or penalties
• Analyze reports to monitor trends and identify inefficiencies
• Create, modify, deploy, and apply Work Instructions
• Audit daily performance logs to improve process and productivity levels
• Onboard and oversee all new Team Member training
• Routinely analyze the CaseAware sequences for inefficiencies
• Provide exception reporting and interaction in monthly departmental meetings

Requirements

• High school diploma or equivalent required
• Associate degree or Paralegal certification preferred
• At least 5+ years related experience preferred in default operations/creditors' rights
• Working knowledge/familiarity with the foreclosure process from start to finish preferred
• Prior experience in a law firm setting preferred
• Notaries or candidates willing to become a notary are preferred
• Proficiency in time management and organizational skills
• Professionally communicate and provide exceptional customer service
• Ability to work both independently and as part of a team
• Experience and working knowledge of client systems like Black Knight, Tempo, and Case Aware
• Proficiency with Microsoft products including MS Office, Teams, and SharePoint.

Benefits

• Equal Opportunity Employer
• Drug free workplace
• Compliance with ADA regulations