Serve as a primary point of contact between customers and the company
Process purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email
Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
Accurately document all customer interactions for follow-up and internal reference
Enter and manage data within the ERP system (Epicor) and Conexiom
Process customer orders and maintain all required digital and physical documentation
Monitor order status and proactively communicate updates to customers
Maintain organized records of correspondence, quotations, and purchase orders
Communicate customer feedback to appropriate internal teams
Ensure compliance with the company’s Quality Management System and customer requirements
Maintain a clean, safe, and organized work environment
Perform additional duties as assigned

High school diploma or GED (or equivalent experience)
Minimum of 1 year of customer service experience in a fast-paced environment
Experience with ERP/MRP systems (Epicor preferred)
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
Ability to operate standard office equipment, including multi-line phone systems
Strong organizational skills and attention to detail
Basic math skills for calculations and data accuracy
Ability to work independently and collaboratively within a team
Strong communication skills with the ability to interact effectively with customers and all levels of staff

Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
Surgery & imaging program (potential for $0 cost)
Dental and vision insurance
Company-paid life insurance
Company-matched 401(k)
Paid vacation and 10 paid holidays (including your birthday)
On-demand pay (any day can be payday)
$2000 perfect attendance bonus
$500 employee referral bonus
$500 wellness visit drawing
Gym membership credit
Short
and long-term disability
Tuition reimbursement and internal training opportunities
Plus much more!

Customer Service Representative – 2nd Shift

Key skills