Serve as the primary point of contact between business stakeholders (Sales, Customer Support, Finance, Operations) and the Business Systems function
Surface roadmap priorities, risks, and escalations with clarity and urgency
Own the end-to-end roadmap, intake process, and prioritization across: Salesforce (Sales Cloud, CPQ, Experience Cloud), Sage Intacct, HubSpot, Certinia, and Vitally, etc.
Lead business analyst functions: requirements gathering, stakeholder interviews, process documentation, and user story authoring
Run Agile ceremonies: intake screening, sprint planning, backlog grooming, and retrospectives
Design and govern change management and release communications (business-facing and technical) to ensure smooth rollouts with minimal disruption
Manage vendor relationships and software licensing for business systems tools

Bachelor’s degree in Information Systems, Business, Computer Science, or a related field
5+ years of experience in a business analyst, systems manager, or platform ownership role
Hands-on experience with Salesforce (Sales Cloud, CPQ); Salesforce Administrator certification strongly preferred
Experience with ERP platforms — Sage Intacct or comparable (e.g., NetSuite, SAP)
Strong command of Agile/Scrum; experience running ceremonies and managing sprint teams
Proficiency with JIRA (or comparable ticketing/backlog management tool)
Working knowledge of integration architecture concepts (API, middleware, iPaaS), especially Salesforce-to-ERP integrations
Experience with reporting and analytics; ability to build and interpret dashboards across business systems

Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
Flexible PTO, 11 company holidays, and generous parental and caregiver leave
An immediately vested 401(k) with company contributions
Wellness resources and professional development opportunities

Manager, Business Systems

Key skills