About this role

Serve as the escalation point for infrastructure issues.
Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
Perform network cutovers, hardware swaps, and system validations with minimal downtime.
Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
Work closely with IT teams and auction staff to resolve issues quickly.

Bachelor’s degree or technical certifications and equivalent hands-on experience.
IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
Experience with: o Cisco/Meraki routers, switches, wireless, and VLANs o Windows Server environments
Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
Experience with Mobile Device Management a plus.
Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.
Strong communication skills with both technical teams and non-technical users.

Infrastructure Support Engineer

Key skills