Act as primary contact and escalation point for operational issues
Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
Maintain and monitor open items, issues, logs, project lists…
Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
Coordinate the implementation of new funds, systems and processes.
Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.

BS/BA degree required
Must have a minimum of 5-7 years of related experience, preferably in financial services industry
Experience in working with Bank Loan asset class required
Proficiency with Wall Street Office (WSO)

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans

Assistant Vice President, Alternative Investment Services – Bank Loans Operations

Key skills