Account Manager – West Coast

Role Overview

• The Account Manager will have a unique insight to the various idiosyncrasies of the individual markets and be directly and indirectly responsible for their outputs.
• Proactively manage client operational end to end resolution in a timely manner.
• Client-facing for all associated role responsibilities.
• Development and management of monthly, quarterly, and annual client reporting.
• In addition to quality review and client Q & A reporting.
• Understand and monitor performance to PG/ SLA expectations.
• Track and/or monitor a client’s requirements/projects to the agreed upon specifications.
• Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SME).
• Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
• Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
• Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
• Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects, and initiatives.
• Collaborate with internal stakeholders to resolve issues or find solutions.
• Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
• Review and validate accuracy of client deliverables prior to external distribution.

Requirements

• Bachelors’ Degree or equivalent work experience
• Required
• Ability to find creative solutions in an ever changing and growing environment
• Required
• This role requires approximately 25% travel
• Required
• Recognize when action is required to support a client without being prompted
• Required
• Effectively manages prioritization and creates appropriate action plan and follows through
• Required
• Public speaking experience and excellent oral and written communication skills
• Required
• Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience
• Required
• Team player, Problem solver and Self Motivated– Required
• Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred
• 2 years of Account Management healthcare experience
• Preferred

Benefits

• Work/life balance
• Flexibility to suit work to lives
• Autonomy to get things done
• Diversity and inclusion core to our business