Build and maintain strong relationships with strategic merchant accounts
Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
Define improvement plans with merchants based on data analysis
Identify new partnership opportunities and define improvement plans with merchants
Support stakeholders in their day-to-day use of Bigblue’s services
Monitor customer feedback and performance trends, and translate them into actionable improvements
Contribute to product and operational improvements based on merchant insights and market trends
Optimize internal processes and tools to improve the overall customer experience
Contribute to our merchants’ strategic development and identify the metrics that drive their growth
Identify potential signals of dissatisfaction and implement solutions to address them
Propose creative initiatives to engage our existing merchants
Implement cross-selling and upselling strategies to meet customer needs and unlock additional value

Approximately 2 years of experience in a customer-facing role with regular stakeholder interactions
Native-level French and professional working proficiency in English
Willingness to learn and eagerness to build a strong understanding of the logistics market
Comfortable analyzing data and presenting insights during business reviews
Proficient in Excel
Based in (or willing to relocate to) Paris
Strong communication and relationship-building skills
Analytical mindset and ability to leverage data to drive decisions
Able to solve complex problems and prioritize effectively
Demonstrates business acumen and strategic thinking (grows with experience)
Comfortable working with multiple stakeholders and managing several projects simultaneously
Proactive, autonomous, and adaptable

€10 meal voucher per worked day (55% covered by Bigblue) + unlimited free snacks at the office
ClassPass membership for fitness and wellness
MacBook or any equipment you need — choose the setup that helps you do your best work
100% health insurance coverage with Benefiz

Account Manager

Key skills