Serves as a key contributor to shaping the company's vision and direction for a global delivery model
Responsible for an operational model for one of Gainwell’s five sectors that delivers exceptional client service with minimal complexity
Manage and track results across all dimensions of Gainwell’s account performance strategy: program delivery, customer relationships, financial targets, account operations
Leads strategies to execute on key levers of success for Gainwell’s customers (service level agreements, value adds, etc.)
Establishes value through direct relationships with senior customers
Provides an independent voice and advice on on-going projects and accounts to ensure compliance and consistency in the delivery of offerings
Directs, manages, and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations
Balances cost saving measures with the needs of the department
Works with Portfolio Management, Marketing/Sales, and Account Leadership executives to ensure alignment of processes and technology with company and customer needs
Organizes and directs Global Delivery resources with orientation towards the company's go-to-market strategy and portfolio of client commitments
Ensures delivery costs are within or better than the delivery costs contracted in the service delivery agreement
Develops a strategy for use of leveraged service centers to enhance cost effective service delivery

Twenty or more years of related operational and customer-facing experience
Fifteen or more years in a supervisory or management capacity
Experience working with a product and services delivery in a global environment
Experience working in a global organization of size, scope and complexity
Experience working with management implications of various forms of financial data and contracts/service agreements

Vice President – Sector Performance

Key skills