Develop and implement commercial plans for key accounts, identifying gaps, opportunities, and strategies to improve channel performance, while ensuring alignment with BAT’s strategic objectives.
Lead negotiations and development of Trading Terms agreements within key accounts to optimize BAT Fiji’s market position, including monitoring compliance to improve return on investment.
Draft and ensure approval of account contracts through legal and financial review processes.
Take ownership of accurate channel volume forecasting by maintaining monthly Key Account Plans.
Lead and review trade spend and investments to ensure efficiency, compliance, and maximized value.
Analyze account performance data to find opportunities, trends, and actionable insights, and regularly review strategy and activity implementation to ensure performance delivery.
Own the development and implementation of customer workshops and business reviews to drive collaborative planning and strategic alignment with key account partners.
Ensure effective end-to-end management of Order to Cash processes, including cash, stock, and debtor management, while engaging internal stakeholders to drive alignment and foster a positive, growth-oriented culture.
Foster a culture of diversity and inclusion within the team.

3–4 years of experience in FMCG, with a strong track record of cross-functional collaboration and key account management.
Proven ability to manage and grow key accounts, consistently achieving sales targets and improving customer satisfaction.
Experience in customer management, building and demonstrating relationships with internal stakeholders, business partners, and customers.
Demonstrated strengths in time management, project planning, and negotiating/implementing trading terms and contractual agreements.

Key Accounts Manager

Key skills