Estimator, Project Coordinator

Role Overview

• Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility
• Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding
• Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols
• Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories
• Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time
• Maintain audit-ready job files at every stage — from initial intake through final invoice submission
• Ensure zero documentation gaps between approved scope and billable work completed
• Track and report on job status, open items, and billing milestones
• Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI
• Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively
• Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands
• Maintain an organized inventory system and contents map for the warehouse storage facility
• Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project
• Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience
• Conduct on-site property inspections as needed to support scoping accuracy and documentation
• Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Requirements

• Minimum 2+ years of hands-on Xactimate experience — required
• Minimum 2+ years of hands-on Symbility experience — required
• Proven experience with DASH or equivalent job-tracking/file compliance software
• Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements
• Proficiency in Microsoft Office Suite — Outlook, Word, Excel
• Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation
• Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes
• Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance