Enterprise Account Director

Role Overview

• Own the strategy for each account including current health status, path to next stage, whitespace mapping, and expansion potential.
• Own the renewal, expansion strategy and execution for your book of accounts.
• Drive alignment with leadership on ROI, consistently realigning on their top initiatives and how they translate to Parabola mandates.
• Leverage your whitespacing map to break into new functions and teams.
• Nurture an effective partnership with your Automation Engineering counterparts.
• Represent our strategic customer needs and product requirements to our product and engineering team.

Requirements

• 5+ years of SaaS closing experience working as an Account Executive or Account Manager focused on retention & expansion, ideally in a fast-growing SaaS startup or modern tech company.
• Experience managing a high touch book of business of ~10-25 value accounts and skilled in navigating and closing complex, consultative renewals, upsells and cross-sells from prospecting to close.
• More important than years of experience, you’re a fast learner and you excel in environments with ambiguous, challenging problems. We're happy to tailor scope, compensation, and title on experience!
• Experience learning new tools, processes and building things from scratch.
• Excited to work out of our NYC or San Francisco office 3-4 days a week.
• Commercially skilled, customer obsessed. Enough said?! You know how to think critically about expanding the value your customers see from the product which results in increasing the value of the customer to the organization. Customer experience is a priority.
• Cross-functional champion. Your teammates and customers sing your praises and are excited to support you because of the respect and partnership you’ve earned.
• A growth mindset. You are self-aware, constantly looking for ways to grow and a fast and self-motivated learner. You'll bring that excitement about growth to the company.
• Product pro. You strive to be an expert in your product and pride yourself in solving customer problems. You might even know your way around a spreadsheet.
• Pride in your craft. You are organized and thoughtful and have a strong work ethic. You care about your work and the humans you work with
• internally and with customers.
• Build customer trust. Customers describe you as an extension of their team and could not imagine NOT working with you.
• You are you. You are unique. You bring something great and uniquely awesome to the team. You are proud of who you are and you care about fostering an environment that is inclusive and caring.

Benefits

• equity
• premium health and wellness benefits