Virtual Assistant – Healthcare

Role Overview

• Manage inbound and outbound patient calls with a professional and empathetic approach.
• Respond to patient inquiries via email, chat, SMS, or other communication channels.
• Schedule, reschedule, and confirm patient appointments.
• Maintain and update patient records accurately in the clinic’s CRM, EMR, or scheduling systems.
• Assist with follow-ups, reminders, and patient coordination.
• Handle administrative tasks such as data entry, document management, and reporting.
• Escalate urgent concerns or complex patient issues to the appropriate healthcare staff.
• Support billing inquiries, insurance verification, or referrals as required.
• Ensure all communication is clear, accurate, and aligned with patient care standards.
• Maintain strict confidentiality and compliance with patient data privacy requirements.

Requirements

• Previous experience as a Medical VA, Healthcare Admin Assistant, or Customer Support role in healthcare.
• Excellent spoken and written English communication skills.
• Strong patient-facing professionalism with a calm, courteous, and empathetic demeanor.
• Proven problem-solving skills and ability to think independently.
• Comfortable handling phone calls and written correspondence.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.