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Virtual Assistant – Healthcare at Hunt St | JobVerse
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Virtual Assistant – Healthcare
Hunt St
Remote
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Virtual Assistant – Healthcare
Philippines
Contract
2 days ago
$2,000 - $2,400 AUD
No Sponsorship
Apply Now
Key skills
CRM
Communication
About this role
Role Overview
Manage inbound and outbound patient calls with a professional and empathetic approach.
Respond to patient inquiries via email, chat, SMS, or other communication channels.
Schedule, reschedule, and confirm patient appointments.
Maintain and update patient records accurately in the clinic’s CRM, EMR, or scheduling systems.
Assist with follow-ups, reminders, and patient coordination.
Handle administrative tasks such as data entry, document management, and reporting.
Escalate urgent concerns or complex patient issues to the appropriate healthcare staff.
Support billing inquiries, insurance verification, or referrals as required.
Ensure all communication is clear, accurate, and aligned with patient care standards.
Maintain strict confidentiality and compliance with patient data privacy requirements.
Requirements
Previous experience as a Medical VA, Healthcare Admin Assistant, or Customer Support role in healthcare.
Excellent spoken and written English communication skills.
Strong patient-facing professionalism with a calm, courteous, and empathetic demeanor.
Proven problem-solving skills and ability to think independently.
Comfortable handling phone calls and written correspondence.
High attention to detail and strong organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Apply Now
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