Benefits & Billing Coordinator – Temporary

Role Overview

• As a Temp Billing & Benefits Coordinator, you are the frontline engine of our member experience. This is a fast-paced, high-volume role that requires flexibility. You will be expected to pivot between phone and email support seamlessly throughout the day, depending on the needs of the business and our members.
• Manage a steady, high volume of inbound calls and emails daily. You are the primary point of contact for our members and the bridge to their care. You will help members with a wide variety of needs; including but not limited to, benefit and cost education, insurance verification, and billing disputes, while remaining agile enough to resolve or triage additional member concerns as they arise.
• Act as a first-line troubleshooter for members facing technical hurdles, particularly around payment processing and platform navigation. Escalate issues as needed to cross-functional partners for resolution.
• Communicate sensitive health and financial information with high emotional intelligence. You will de-escalate stressful situations by actively listening and providing solution-focused support, all while remaining strictly HIPAA compliant.
• Work closely with internal teams to resolve complex issues quickly, ensuring no member request falls through the cracks.
• Resolve member inquiries with a high sense of urgency while adhering strictly to established workflows and SOPs. You will act as a vital feedback loop, identifying and surfacing trends in member concerns and your own observations to help us continuously optimize our processes.

Requirements

• At least one year of customer service experience. Preferably in a high volume, contact center environment. Experience in in healthcare / insurance support is preferred.
• At least one year of experience in member benefits (eligibility, verification, etc.) and/or billing (billing disputes, payment processing, claims, etc.).
• Ability to navigate sensitive member needs with urgency and in a resilient manner.
• Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
• Experience working with individuals with diverse backgrounds and needs.
• Proven experience in handling sensitive information or supporting individuals in distress.
• Strong empathetic listening skills.
• Exhibit effective and proactive communication with peers and leadership.
• Ability to maintain composure and professionalism under pressure.
• Understanding of confidentiality and privacy regulations/policies.
• Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.
• Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role.
• Technical proficiency, including the ability to troubleshoot and guide effectively.
• A designated private work environment to ensure adherence to data privacy and integrity.

Benefits

• This is a temporary position with the opportunity to extend or convert to full-time based on performance and business needs
• As a temporary (contract) position, this role is not eligible for any non-statutory benefits
• Flexibility required to support occasional shift adjustments (depending on business needs)
• Ability to work 1 weekend per month and at least 4 holidays per year