Develop and implement end-to-end program plans for the launch and scaling of new service categories.
Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
Serve as a connective leader across Business Operations, Market Management, and Product Pods.
Drive alignment among engineering, design, marketing, and legal teams toward shared targets.
Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data.
Build financial models, size market opportunities, and establish rigorous KPIs to inform fast, test-and-learn iterations and drive data-driven decision-making.
Evaluate and execute supply sourcing strategies for emerging categories.
Build the operational foundation required to scale new service categories.

12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment.
Marketplace experience, particularly within a digital company, is preferred.
Highly analytical and data-driven. SQL proficiency is required.
Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.
Exceptional communication and relationship-building skills.
Expertise in driving collaboration across diverse teams.
Comfortable navigating ambiguity and fast-paced environments.
Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.

Senior Programs & Business Operations Lead

Key skills