Key skills
LeadershipBudgetingCommunication
About this role
Role Overview
- Monitor and manage tenant delinquencies across the full property portfolio
- Conduct follow-up calls and send notices to tenants with overdue balances
- Reconcile tenant ledgers and accounts to ensure accuracy
- Track, analyze, and report delinquency metrics and trends to leadership
- Maintain detailed records of all collection activities and communications
- Coordinate with property managers and legal teams when escalation is required
- Develop and improve collection workflows, policies, and follow-up processes
- Assist in preparing monthly and quarterly financial reports
- Support budgeting, cash flow tracking, and variance analysis
- Create high-level, owner-facing reports that translate raw data into actionable insights
- Assist with investor-related reporting as needed
Requirements
- Strong experience in Collections / Accounts Receivable (core requirement)
- Proficiency in Excel / Google Sheets (financial tracking, reconciliation, reporting)
- Experience with AppFolio (preferred), Yardi, or similar property management software
- Excellent English communication skills (verbal and written), comfortable handling US-based calls
- Strong attention to detail and organizational skills
- Ability to create clear, concise, high-level reports for leadership
- CPA, CMA, or similar accounting certification (Nice to have)
- Experience in real estate, property management, or fund administration (Nice to have)
- Familiarity with US landlord-tenant laws and eviction processes (Nice to have)
- Experience working with external accountants or investor reporting (Nice to have)
- Experience with AppFolio, Yardi, or similar tools (Nice to have)
Benefits
- Access to a $200k+ perk marketplace with instant discounts on 150+ services
- Access up to 50% of approved earnings before payday (no credit checks or fees)