Project Management Lead

Role Overview

• Create, manage, and maintain tickets in project management software (knowledge of JIRA / MS Project or an equivalent project management tool will be advantageous)
• Orchestrate day-to-day activities – preparation of onboarding checklists, follow-ups on tickets, setting client expectations and tracking reports
• Prioritize and manage multiple jobs with strong attention to detail
• Responsible for Delivery Tracking through completion to ensure project tasks are completed on time and team members understand actions required
• Display a team approach and ensure communication between all departments including Delivery, Product, Account, Engineering and Client Success – anticipating problems and offering solutions
• Over a period of time, gain thorough knowledge of our products / clients’ systems and procedures for tracking jobs; ensure internal team adheres to client requests accurately and in a timely manner
• Trouble shoot client / internal issues / inquiries as needed – take first pass before directly assigning to teams
• Appropriately escalate concerns and issues as needed to Senior Client Success Manager
• Organize and maintain the folders per client team guidelines and work closely with the various teams to ensure all client communications and documents are stored properly
• Conduct basic data analytics on data gathered in project management tool (JIRA) to identify key metrics like average turnaround time, clients asking most questions etc…
• Support account teams in preparing & maintaining licenses / TPAs and other legal / compliance documentation with utmost attention to detail
• Provide administrative support wherever applicable (including but not limited to in-person team meetings, expense reporting, calendaring etc…)

Requirements

• Bachelors degree in marketing, business, communications, advertising, or similar field is preferred
• 8+ years’ experience focused on project management, administrative support.
• Familiar with “digital/e-routing” platforms such as Jira, Wrike, MS Project or Workfront
• Advanced knowledge of Microsoft Office Suite

Benefits

• Health insurance
• Paid time off
• Professional development opportunities