Drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them
Collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives
Ensure that the team is equipped with the resources and tools necessary to deliver exceptional support
Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization
Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans
Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders

7+ years of experience in strategy and operations, consulting, and/or program management
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity.

Strategic Program Manager – Support

Key skills