Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
Provide accurate information regarding order status, inventory availability, and shipping schedules.
Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Collaborate with internal teams to address customer issues effectively.
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
Maintain accurate records of customer interactions, transactions, and inquiries.
Generate reports and summaries as needed to track customer service metrics and performance.

High school diploma or equivalent.
Some college coursework or a degree in business administration, logistics, or a related field is preferred.
2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.
Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.
Strong interpersonal and communication skills, both verbal and written.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Problem-solving and conflict resolution skills.
Attention to detail and accuracy in data entry and record-keeping.
Familiarity with Microsoft Office suite (Word, Excel, Outlook).

Customer Service Agent, Warehouse

Key skills