Manager, Professional Services

Role Overview

• Lead, inspire, and develop a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients.
• Drive accountability, execution, and a high-performance culture with clear KPIs, project delivery standards, and coaching frameworks.
• Mentor consultants at all levels, from onboarding new hires to developing seasoned experts.
• Create clarity in chaos: Navigate shifting priorities, complex client needs, and fast-changing project scopes with poise and urgency.
• Become a product expert to effectively navigate complex customer requirements and recommend the best solutions.
• Collaborate with the offshore team to deliver solutions for our in-region consultants.
• Oversee the successful delivery of Professional Services engagements, ensuring projects are delivered on time, within scope, and with exceptional quality.
• Establish and promote best practices in enterprise engagements.
• Own the full project lifecycle: scoping, planning, resource allocation, risk management, and stakeholder communication.
• Ongoing Focus on ongoing value creation for clients to drive revenue retention and expansion, ensuring every engagement contributes to long-term customer success and business growth.
• Ensure clients realize value quickly through tailored onboarding, configuration, training, and solution design.
• Proactively identify and resolve project risks, blockers, and escalations to ensure client satisfaction and referenceability.
• Use project health metrics, timelines, and client feedback to dynamically prioritize and manage engagements at scale.
• Lead and participate in internal project reviews, client status calls, and executive business reviews (EBRs).
• Partner closely with Sales, Customer Success, Solutions, and Product to deliver seamless client experiences and drive adoption.
• Act as a voice of the client internally—surfacing feedback, blockers, and opportunities to inform product and services strategy.

Requirements

• 5+ years in Professional Services, Consulting, or Project Management, with at least 2 years managing high-performing delivery teams.
• Deep understanding of agentic workflows and AI agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems.
• Proven track record of delivering complex SaaS or technology projects for mid-market to enterprise clients.
• Exceptional prioritization, ownership mindset, and execution ability.
• Experience managing multiple concurrent projects, clients, and stakeholders in a fast-paced environment.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to operate at scale, be data-driven, and thrive in ambiguity.

Benefits

• Equity
• 401k
• Health, Dental, and Vision insurance
• Spending accounts
• Life & Disability
• Paid parental leave
• Flexible paid time off
• Enhanced employee assistance program
• Employee wellness stipend
• Professional development stipend