Build, monitor, and recommend continuous improvements to research processes.
Plan, execute, and analyze customer experience research, including sampling, questionnaire design, and fieldwork oversight.
Manage research projects with partner institutes, ensuring on-time delivery and high-quality results.
Prepare clear, concise, and engaging reports and presentations that communicate findings and recommendations to diverse audiences, including senior management.

Knowledge of quantitative customer experience research methodologies, such as NPS and satisfaction studies.
Experience with survey tools, questionnaire programming, and data processing.
Strong customer orientation with a passion for understanding behaviors and needs.
Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
Familiarity with Microsoft Office (advanced Excel and PowerPoint).
Ability to analyze complex data and translate insights into strategic recommendations is a plus.

Profit-sharing: celebrating results is part of how we do things at Cogna.
Meal or food allowance: delivered via a flexible benefits card.
Health insurance: a comprehensive health plan with dependent coverage and co-payment options.
Dental care: available to keep your smile healthy.
Tuition scholarships for undergraduate and graduate studies: available for you and your dependents (spouse and children) at our educational institutions.
Day off on your birthday: choose a day to relax and celebrate.
SESC partnership: access to a range of opportunities to improve quality of life.
Univers pharmacy partnership: discounts on a variety of medications.
Corporate university: multiple free learning paths and courses through our corporate university to support your development.
Wellhub (Gympass): benefits to help you stay active day-to-day.
Ninho Program: a program dedicated to families expecting a new baby.
Valoriza – Internal Recruitment Program: to boost your career through internal opportunities.

Customer Insights Analyst – Mid Level

About this role