Medical/Health Care Program Analyst

Role Overview

• This position handles priority assignments, special projects, data analysis and report development as well as providing technical assistance to help recipients and providers understand Medicaid coverage policy as set forth in State Statutes, rules, policies and Code of Federal Regulations.
• Develops, plans and evaluates data analysis for the Statewide Contact Center. This includes, but are not limited to current trends, Performance Measures, Annual Monitoring Plan and corrective actions.
• Produces daily, weekly and monthly production and performance reports.
• Develops, plans and implements various special projects as requested and necessary.
• Serves as the designated Contact Center SharePoint Administrator.
• When needed and/or for escalated calls, performs duties of contact center staff (including the Choice Counseling function) by providing enrollees and potential enrollees with accurate unbiased information; and s/he will complete the appropriate actions in the correct system.
• The incumbent participates as a member of the Escalation Team, handles calls, completes assigned tasks, special projects and initiatives, as assigned. The incumbent may also be called upon to make assignments to other team members.
• Provides support by representing the Agency on local Government and Community partnerships, Medicaid overview presentations, secret shopper events, transportation boards, community alliances, interagency agreement teams, local planning groups and HIV planning councils as assigned by the FOM.

Requirements

• Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.
• Two years of experience in developing, evaluating and/or using data reports; for planning, workload analysis or monitoring purposes including two years of Microsoft Excel or similar software experience.
• Three years of experience explaining policies and procedures to customers with a limited understanding of the subject matter or researching and resolving customer issues and complaints.
• Moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word, etc., including quick and accurate typing/keyboarding skills.
• Six months experience in Project Management.

Benefits

• No state income tax for residents of Florida;
• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
• Savings & Spending Accounts;
• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);
• Participation in the Florida Deferred Compensation Plan (457b)