You’ll balance day-to-day support with continuous improvement—helping resolve employee queries and manage payroll inputs, while also looking for ways to streamline processes and enhance how employees engage with systems.
You’ll collaborate closely with People Partners, Finance, Tech, and People Leaders to ensure processes are clear, efficient, and user-friendly.
You’ll also lead and contribute to key initiatives, such as enhancing self-service tools, embedding ticketing systems, and managing operational projects like compliance cycles—all with a focus on creating simpler, faster, and more intuitive experiences for employees and People Leaders.
It’s a role where you balance people leadership of a team of two People Operations Consultants, operational delivery and continuous improvement—always with the employee experience front of mind.
This role exists to ensure our people operations run seamlessly while continuously improving how we support employees and People leaders across the entire employee lifecycle. You’ll lead the operations team and shape how we deliver efficient, user-friendly and scalable people services.

Leading and developing high-performing teams
HR operations and end-to-end lifecycle management
Continuous improvement and process optimisation
Stakeholder engagement and influencing
HR systems, data integrity and self-service enablement
Project management and delivery
Risk and compliance support (e.g. contributing to SOC 2 requirements)
Providing key data to Payroll
Interpret, provide advice, and update policies, while ensuring alignment with relevant legislative changes

Quarterly wellness days to recharge
Four weeks workcation per year
work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
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People Experience Operations Lead

Key skills