Senior Staff Program Manager

Role Overview

• Own program coordination and execution governance for strategic customer engagements, ensuring Customer Success, TAM, Professional Services, Enablement, and Support are aligned to shared customer outcomes, milestones, and success criteria.
• Serve as the cross functional orchestrator across post sales motions, managing dependencies, timelines, risks, and decision points across multiple teams without direct authority.
• Establish and maintain program governance models, including outcome based planning, operating cadences, escalation paths, and executive level communications.
• Act as the primary point of contact for program execution and governance, while partnering closely with the CSA, who remains the overall account and value owner.
• Partner with Customer Success and Account teams to ensure program execution supports adoption goals, renewal readiness, and expansion opportunities.
• Proactively identify, surface, and help manage program level risks and opportunities that could impact customer value realization, renewals, or commercial outcomes.
• Align delivery plans with customer maturity, operational readiness, and long-term value realization.
• Collaborate with Professional Services to ensure scoped services, timelines, and resourcing support contracted outcomes and customer objectives.
• Partner with TAMs to accurately reflect technical plans and architectural decisions in program plans and delivery sequencing.
• Coordinate enablement, training, and readiness activities to support successful adoption and seamless operational handoff.
• Deliver recurring program health reporting that provides clear visibility into execution progress, key risks, dependencies, and outcome indicators such as adoption, readiness, and value realization.
• Ensure stakeholders experience a cohesive, predictable, and well governed delivery motion.

Requirements

• 8+ years of experience managing complex, customer facing programs in SaaS or enterprise technology environments.
• Program management certification (e.g., PMP, PgMP, CSM, SAFe, or equivalent), demonstrating formal training in structured delivery, governance, and cross functional execution.
• Proven experience orchestrating cross functional post sales execution across Customer Success, Professional Services, Enablement, Support, and technical teams.
• Demonstrated ability to manage large, multi workstream programs with meaningful operational and commercial impact, without direct ownership of delivery resources.
• Strong stakeholder management skills, with the ability to communicate clearly and confidently at both working and executive levels.
• Experience influencing and aligning teams in highly matrixed environments.
• Demonstrated ability to manage risk, dependencies, and competing priorities in fast paced, high expectation settings.
• Excellent written, verbal, and organizational skills, including experience producing customer ready reporting and executive communications.
• Experience supporting enterprise, federal, or public sector customers.
• Familiarity with cybersecurity concepts, Zero Trust principles, or large scale security / infrastructure deployments.
• Experience operating in environments with contractual complexity, governance requirements, or regulated stakeholders.
• Background working in high growth or evolving organizations where processes are being defined, refined, and operationalized.
• Prior post-sales delivery experience partnering with TAMs, CSAs, or Professional Services.

Tech Stack

• Cyber Security
• PMP

Benefits

• Medical
• Dental
• Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off
• Paid Holidays
• Employee Incentive Program