Area Business Office Manager

Role Overview

• Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
• Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization.
• Conduct on-going training of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions.
• Audit regulatory files and developing report compliance.
• Collaborate with GMs and Community Directors to improve regulatory staff compliance.
• Demonstrate conflict resolution skills and commitment to continuous improvement.
• Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed.
• Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks.
• Collaborate with Head of FP&A to align common goal and tasks.
• Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency.
• Process all area communities’ social security verifications and submit to external support team.
• Manage resources effectively.
• Scan all check deposits and send paperwork to external business office support for processing into Yardi.
• Handle all high-level resident and family complaints or issues.
• Practice effective team behavior.
• Collaborate with and back up other administrative team members, as needed.
• Efficiently submit documentation through DocuSign, updating templates when necessary.
• Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities.
• Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations.
• Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials.
• Special projects and other tasks as assigned.

Requirements

• Bachelor's degree in business administration, finance, or a related field or equivalent experience
• 2-5 years of experience in business office or a similar field
• Knowledge of federal, state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities
• Knowledge of Accounts Receivables, Accounts Payables and Payroll principles
• Strong analytical and problem-solving skills
• Strong communication skills
• Strong leadership skills and proven ability to work successfully with cross-functional teams
• Ability to meet budgets and control costs
• Knowledge of computers, internet, and software applications including Microsoft Word and Excel, payroll and HR systems
• Ability to maintain resident and employee privacy and confidentiality.
• Must meet all health requirements, including acceptable results on tuberculosis (TB) screen.
• Must meet State requirements on criminal background check.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible working hours