Act as the primary relationship manager and liaison between key customers and Lumivero.
Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint, introduce new software products and increase wallet share.
Manage the full sales cycle with customers using a consultative, relationship-driven approach.
Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies.
Define a relationship strategy within each account.
Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM.
Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients.

5+ years’ work experience as a Strategic Account Manager or Key Account Manager successfully growing and retaining high value accounts in a SaaS environment.
5+ years of consistent and demonstrable achievement as a “Top Producer” in past quote carrying roles.
Effective strategic communication with all levels of the client organization, with a focus on driving relationships and action, from end-user to C-suite.
Ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers.
Strong intellectual curiosity to uncover why buyers will buy and how to leverage that information.
Proficient working with Salesforce.com, Virtual Meeting software (Zoom, MS Teams, etc.), and MS Office products.

Account Manager

Key skills