1st, 2nd & 3rd level support – you handle requests via phone, remote access or a ticketing system and deliver fast, sustainable solutions.
Troubleshooting – hardware, software, network or printers: you identify the fault and restore system functionality.
Monitoring & performance – you detect issues early and keep customer environments running before they become critical.
Customer communication – you take the lead in clear, friendly communication directly with customers and end users.
Service quality & SLAs – reliability is your priority: you keep commitments and deliver work to a high standard.
Documentation & knowledge transfer – your work is documented and shared for the team, customers and long-term solutions.
Team spirit – collaboration, open communication and mutual respect are our guiding principles.

Completed vocational training in IT or equivalent qualification
Several years of experience in the IT services environment (system integrator, service provider) is mandatory
Strong knowledge of Microsoft Server and client applications, as well as Windows, macOS or Linux
Experience with networking, hardware and common business applications
Enjoyment of direct customer contact and the ability to explain complex IT topics clearly
Language skills: fluent German and English; French is an advantage
Driving licence category B
Resilience, team spirit and the ability to manage multiple customer requests simultaneously

Flexible working hours with a 40-hour workweek and part-time options
Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
Flexible arrangement with the expectation to work on-site 2–3 days per week by agreement
25 days of vacation per year (27 days from age 40 / 30 days from age 50)
13 paid public holidays and the option for additional unpaid leave
100% continued salary payment during leave: 3 weeks paternity / 16 weeks maternity
Modern hardware and a paid mobile phone plan including a contribution toward a smartphone
Above-average occupational pension plan contributions (employer 60%, employee 40%)
Private supplementary accident insurance
Coverage of training costs and support during education: 80% employment and 90% salary continuation during the training period
Free charging for your electric vehicle at the Gerlafingen site
Discounted access to fitness and physiotherapy center offers
Employee discounts and workplace benefits
Wellbeing@Work activities including Mario Kart races, a silent room, table football (Töggelikasten), aperitifs and team events

System Engineer, Customer Services

Key skills