Oversee day-to-day operations across an assigned janitorial portfolio
Ensure consistent execution of service delivery, safety, and quality standards
Lead operational reviews, audits, and corrective action planning
Serve as the escalation point for complex operational, client, and employee matters
Build and maintain strong executive-level client relationships
Lead Quarterly Business Reviews (QBRs) and client strategy discussions
Proactively identify and mitigate retention risks
Partner with Sales and Commercial teams on growth, upsell, and expansion opportunities
Own P&L performance for the assigned portfolio
Manage budgets, forecasts, labor models, and margin performance
Analyze KPIs and dashboards to drive operational and financial decisions
Identify cost optimization and efficiency opportunities
Lead, coach, and develop Operations leaders and managers
Drive accountability, performance management, and succession planning
Foster a culture of ownership, professionalism, and continuous improvement
Support talent retention and leadership pipeline development
Exercise sound judgment and decision-making authority
Scale best practices and support innovation in service delivery
Partner with HR, Safety, Finance, and other functional leaders on enterprise initiatives

Proven senior operations leadership experience in janitorial, facilities, or service-based environments
Strong business and financial acumen with P&L ownership experience
Executive presence and confidence in client-facing settings
Ability to lead through influence, accountability, and structure
Data-driven mindset with experience using KPIs and operational dashboards
Commitment to leadership development and continuous improvement.

Paid holidays and vacation time.
Health Benefits Package
Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
401K
Opportunity for growth
Bonus Pay

Vice President of Operations

Key skills