Senior Mortgage Origination Systems Administrator

Role Overview

• Manage and document all systems configuration changes in adherence to the bank’s Change Management Policy
• Track all work, accomplishments, backlog items, and system changes
• Collaborate with various mortgage leaders to ensure end users are informed of enhancements or changes
• Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations
• Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new initiatives and projects
• Ensure regulatory compliance requirements are tested & implemented according to secondary market and bank regulatory requirements
• Create automated workflows, input forms, custom fields, documents, and business rules as requested
• Continually look for ways to use technology to improve or automate existing processes used by the business unit
• Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, and reconfiguration needs
• Define application and/or procedural problems by conferring with end users to evaluate current processes and procedures
• Create, recommend, and deploy new Encompass functions, capabilities, and integrations
• Manage permission access and user capabilities based on roles in mortgage systems
• Assist in the development, writing, and updating of procedures and policies on mortgage-related systems, software, and products
• Assist with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value
• Investigate and troubleshoot issues related to the LOS or any related process, dependency, integration, or any other application that may relate to the system of record
• Support end-users by troubleshooting and conducting advanced analysis when necessary
• Serve as an escalation point for critical application issues
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Requirements

• 7+ years of experience working in the mortgage industry and an in-depth understanding of the life cycle of a loan
• 1+ year Encompass360 administration or another enterprise LOS
• Mortgage IT background with an understanding of residential mortgage origination operations, products, processes and procedures
• Experience with protocols related to gathering business user requirements, analysis, implementation and testing
• Ability to understand packaged system configuration guides
• Ability to understand and use vendor customization tools
• Proven ability to work collaboratively and cross-functionally to solve complex technical issues
• Ability to operate independently and multi-task in a fast-paced environment
• Familiarity with corporate security policies and managing user access/profiles
• Excellent analytical and problem solving skills
• Advanced written, oral, and interpersonal communication skills
• Strong customer service orientation.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work hours