Project Manager – Public Safety Service Delivery

Role Overview

• Lead assigned customer implementations and internal initiatives with a high degree of complexity
• Serve as the central point of coordination across internal teams and agency partners
• Own project planning and execution—defining scope and success criteria, managing schedules and risks
• Facilitate working sessions and ensure contractual provisions are executed accurately and on time
• Support strategic Public Safety initiatives by driving alignment and maintaining delivery momentum across multiple organizations
• Determine and define project scope, objectives, and timeline
• Predict internal and customer resources needed to reach objectives and manage resources effectively
• Gain customer engagement through the development and management of a detailed project schedule
• Provide project updates to stakeholders about strategy, adjustments, and progress
• Monitor progress, make adjustments, and measure project performance to identify areas for improvement
• Provide on-going programmatic support to identify and track the status of action items and project deliverables
• Track and maintain documented status of project deliverables and milestones
• Develop and maintain positive customer relationships through engagement
• Deliver presentations of project status effectively throughout the project life cycle
• Prepare for, facilitate, and follow-up as needed for all Service Delivery/PMO meetings
• Utilize industry best practices, techniques, and standards throughout the entire project execution
• Perform other duties as assigned

Requirements

• Bachelor’s degree required, or 7–10 years of equivalent experience
• 5–8 years of project management (or closely related) experience
• Strong delivery fundamentals: accurate planning, milestone execution, effective resource management, clear status reporting, risk management, and project documentation; ability to manage multiple priorities simultaneously
• Strong meeting facilitation skills, including capturing minutes, documenting action items/commitments, and driving follow-through
• Solid technical proficiency, including Microsoft Office; experience with Smartsheet, JIRA, Confluence, or similar project management tools
• Strong familiarity with project management methodologies and best practices
• Experience delivering projects end-to-end across the full lifecycle
• Excellent analytical and problem-solving skills
• Proven ability to solve problems creatively and navigate ambiguity
• Proven ability to deliver projects within defined scope, budget, and timeline
• Strong interpersonal skills (tact, diplomacy, influence, and motivation) with the ability to work effectively across diverse teams
• Ability to lead cross-functional project teams and coordinate work across multiple contributors
• Working knowledge of contract language and the ability to translate contractual requirements into delivery plans
• Excellent written and verbal communication skills

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match
• Employee Share Purchase Plan
• Wellness platform with incentives
• Headspace app subscription
• Employee Assistance and Time-off Programs
• Short-and-Long Term Disability
• Life and Accidental Death Insurance
• Critical Illness and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice