AVP Branch Manager

Role Overview

• Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction
• Effectively engages with customer inquiries in a courteous and efficient manner
• Accurately processes various customer transactions.
• Leverage problem-solving and strong communication skills to resolve customer issues.
• Displays willingness to make decisions and exhibits sound and accurate judgement as well as including appropriate individuals in the decision-making process.
• The Branch Manager is responsible for the administration and efficient daily operation of a full-service Branch office, including relationship development, customer service, lending, operations, and security and safety in accordance with the Bank’s objectives.
• Must maintain a thorough knowledge of all Bank products, services, policies, regulations, and branch systems.
• Develops new deposit and loan business; provides a superior level of customer relations and promotes relationship development and service culture through coaching, guidance, and staff motivation.
• Achieves individual and branch goals through new business relationship development, referrals, and retention of account relationships.
• Develops and implements strategies to expend and broaden relationships with existing customers and prospective businesses through active scheduled sales calls.
• Provides leadership, training and supervision, delegates day to day operations to the Assistant Manager and supervisory staff.
• Participates in community events & organizations to increase the Bank’s visibility and to enhance new and existing business opportunities.
• Manages the Branch office to meet the financial service needs of customers in the assigned community market area.
• Works with management in establishing growth, relationship development and profit objectives for the office; providing input to these objectives and to the way performance will be measured and controlled.
• Interacts with Senior Management and other Bank Officers to further expand customer relationships and develop new contacts.
• Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
• Serves as an active member of the customer service team, opening deposit accounts, completing loan applications, problem solving and providing Solutions to customers and is held accountable for the growth of the deposit base and the development of the staff.
• Responsible for making outside relationship development and customer service calls to prospective customers within the office market area and submitting required activity reports to their Regional Manager.
• Develops and cultivates business contacts in the community: Seeking out and developing new business opportunities.
• Actively builds a solid network within and outside the company and values relationships highly.
• Recognizes and acts upon opportunities to build relationships by helping others connect with others, offering information, sharing resources, etc. within the community.
• Maintains an active, visible role in community organizations.
• Promotes staff involvement in community activities.
• Exercises responsibility for the success of marketing initiatives and contests in their Branch.
• Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage.
• Use Salesforce to track identified tasks, leads, and opportunities.
• Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.

Requirements

• Relationship Development and Management experience.
• Demonstrated ability to lead, motivate, and develop staff.
• Proven ability to meet/exceed team and individual goals.
• Good interpersonal and communication skills.
• Customer service experience.
• Supervisory experience.
• Loan origination experience.
• Knowledge of bank products and services.
• College degree a plus.
• Positive and helpful attitude.
• Able to work extended hours if required.