Maintain and support application user administration.
Assist in recommending changes and coordinating applications to role based environment.
Identify and implement process improvements for business functions.
Management and coordination of Service Request list.
Coordinate application release updates with vendor and business users.
Ensure compliance with corporate standards.
Plan, test, implement, and troubleshoot software upgrades.
Support and develop end user training documentation.
Develop help desk knowledge base articles.
Work directly with IT teams to resolve technical issues.
Monitor and recommend software licensing changes to control costs.
Monitoring of and responding to application support tickets.
Provide timely status reports by application as needed.
Liaise with the IT PMO for prioritization of requests.

2-3 years of work experience working with SalesForce and other information technology applications.
Comfortable in a matrix management structure and be able to influence from the top and from the sides.
Results oriented, strong quantitative skills, moderate to high EQ and very well-organized.
Bachelor's degree from an accredited four-year College or university preferred.
Minimum of 2 years of experience in working with multi-site operational and technical teams.
Good information technology acumen that is easily translated and communicated to business users.
General understanding of technology as it relates to servers, network, cloud, data warehouse, reporting and analytical tools.

Application Support Specialist

Key skills