Work with Regional managers and Command Center team to ensure smooth operational activities
Act as link between the Command Center, Management, and Service Lines
Serve as primary point of contact between global teams and Command Center
Facilitate daily 'handover' meetings for technical issues transition
Support Command Center in tracking real-time IT performance
Translate complex technical data into 'Service Health' reports
Audit workflows to identify friction points and ensure global consistency
Assist in project rollout by coordinating resource allocation across time zones
Help manage and optimize internal project management and monitoring

Currently pursuing a Master’s degree in Business Operations or Information Technology Management
Initial experience in a structured corporate environment
Knowledge of ServiceNow and basic experience with Service Delivery Management principles (optional)
Ability to adapt to a fast-paced environment and work effectively under pressure
Clear and concise communication skills
Fully fluent in English

Alternance – Command Center Operations Lead

Key skills