Provide front-line technical support via phone and email to internal and external clients with Verisk CRS Software.
Ensure all implementation requirements are defined correctly and translate those requirements into system configuration.
Detect, diagnose, and resolve complex problems during implementation.
Maintain checklist documentation to ensure quality implementations and deployments.
Identify client issues and work with internal teams to create a strategy to address problems.
Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues.
Test and configure systems to replicate client environments.
Document knowledge in the form of knowledge base tech notes and articles.
Proven skill in supporting an application based on 3-tier architecture.
Strong technical aptitude and ability to research and solve complex issues independently.
Demonstrated ability to identify technology/process improvements and innovate along the way.
Working Knowledge of IT Hardware and Software.

3
6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
Strong familiarity with cloud native AWS services
Strong knowledge of Microsoft SQL Server and SQL queries.
Well-developed server skills using Microsoft Windows and Active Directory.
Good understanding of basic computer networking.
Strong problem-solving skills.
Impeccable attention to detail.
Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clients.
Knowledge of PowerShell, Python, Terraform, VMware, High Performance Computing, AWS or other Cloud providers/technologies.
Insurance knowledge is a definite plus.
English language skills are mandatory.

Technical Customer Support

Key skills