About this role

Lead and manage the end-to-end account opening and servicing processes for Entity clients.
Oversee a team handling complex onboarding and service requests, ensuring exceptional client experience.
Ensure operational efficiency and continuous improvement of processes and systems.
Own and oversee full lifecycle of Entity account opening processes, including KYC/AML checks, documentation, due diligence, and system setup.
Ensure compliance with regulatory and internal policies related to KYC, AML, and data privacy.
Act as point of contact for stakeholders including Relationship Managers, Product, Compliance, and IT teams.

Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of Mashreq Bank.
Advance knowledge of Bank policies, operating systems and procedures, branch related functions and regulatory requirements as per region.
In-depth knowledge on digital journeys/platforms for on-boarding and servicing related activities
In-depth understanding of GL reconciliation processes through advanced MS Excel tools
Good Communication skills.
In depth understanding of Risk control and Self assessments process as per Bank policy.
Strong inter-personal, problem solving communication, analytical.
Capable of handling multiple tasks
Minimum Qualification is Graduation.
Strong Computer knowledge along with MIS preparation and presentation skills.

AVP, Business Banking Account Onboarding & Maintenance – Retail Banking Ops

Key skills