About this role
Role Overview
- Serve as first-line support for payroll and timekeeping applications, including configuration questions, break/fix issues, access requests, and security updates.
- Support integrations between payroll, time, HR systems, and third-party vendors; help identify and troubleshoot data flow issues.
- Assist with the testing and deployment of system updates, patches, releases and new functionality
- Identify opportunities to improve payroll system configuration, automation, and business processes to increase efficiency and user satisfaction.
- Support continuous improvement initiatives by analyzing issues, documenting root causes, and recommending practical solutions.
- Assist in executing global payroll reporting needs and ensure data accuracy and consistency.
- Create and maintain standard work documentation, job aids, and process flows for Payroll and HR teams.
- Partner with Payroll and HR stakeholders to understand business needs and translate them into system solutions.
- Provide support on payroll-related projects and system enhancements, including implementations and vendor changes.
Requirements
- 2–4 years of experience supporting payroll, timekeeping, or HCM systems in a shared services or corporate environment.
- Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
- Analytical mindset with the ability to troubleshoot issues and identify process or system improvements.
- Strong attention to detail with the ability to understand end-to-end payroll processes.
- Ability to build effective working relationships with diverse stakeholders and communicate clearly at all levels.
- Team-oriented, proactive, and willing to assist where needed in a fast-paced environment.
- Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Teams, SharePoint).
- Comfortable working independently while knowing when to escalate or ask for guidance.