Customer Outcomes Operations Intern

Role Overview

• Support the Customer Outcomes Strategy & Operations team in executing initiatives aimed at improving operational efficiency and customer outcomes across services and customer-facing teams
• Assist in identifying opportunities to leverage AI, automation, and improved workflows to streamline internal processes and scale team operations
• Partner with leaders across Customer Success, Professional Services, Threat Services, and Renewals to identify areas for process improvement and cross-team alignment
• Help standardize documentation and operational processes
• Provide support in tracking strategic initiatives, including maintaining project timelines, monitoring progress, and helping drive accountability for key milestones
• Assist with reporting and analysis on the success of initiatives, gathering insights that help teams understand impact and improve execution
• Help coordinate cross-functional efforts by facilitating follow-ups, organizing updates, and ensuring deadlines and deliverables remain on track
• Participate in strategy discussions, workshops, and operational planning sessions to contribute ideas for continuous improvement across the Customer Outcomes organization

Requirements

• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines
• Strong interpersonal and communication skills with the ability to collaborate across different teams and levels of the organization
• Analytical mindset with the ability to identify operational challenges and propose practical solutions
• Interest in AI, automation, and operational optimization, particularly in how these technologies can improve team efficiency and scalability
• Experience or familiarity with modern LLM tools such as ChatGPT, Gemini, or similar AI tools, and curiosity about applying AI-driven solutions to business processes
• Strong attention to detail and an interest in process documentation, operational structure, and execution tracking
• Proactive and self-motivated with a strong desire to learn about strategy, operations, and customer-focused organizations

Benefits

• 1:1 mentorship
• The opportunity to expand your knowledge and work on challenging projects
• Training and Development opportunities
• Connections to other recent grads, and employees across the company
• Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
• Fun events!