Bridge IT, Security, and DevOps to ensure scalable, lasting solutions are in place across the organization.
Lead root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation of repetitive processes.
Act as the internal subject matter expert on Microsoft tooling (Entra ID, Intune, Exchange Online) — owning improvements and best practices.
Deliver key projects end-to-end, from Intune compliance policies and onboarding automation to password manager rollout and SDOps enhancements.
Monitor device compliance and system health, flagging issues before they escalate and maintaining up-to-date documentation across the team.

5+ years in IT Support, System Administration, or End User Support — a fully individual contributor role with strong technical depth.
Cross-platform troubleshooting expertise across macOS, Windows, cloud, and on-prem environments, with solid Microsoft stack knowledge (Entra ID, Intune, Exchange Online).
A root-cause mindset — you dig deeper than the symptom, automate what's repetitive, and don't wait to be directed.
Proactive and structured communicator — able to spot patterns early, escalate with clear findings, and collaborate effectively with DevOps and Security teams.
Linux troubleshooting and/or Atlassian Admin experience is a plus.
Ownership-driven, with the ability to balance security and usability, and bring ideas from concept to implementation.

30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Full visa and relocation support for international candidates
An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
A competitive compensation package that values the skills and experience you bring
Up to 4000 EUR employee referral bonus
Financial support for local language classes to help you in your journey of integrating into the culture!

Senior IT Support Engineer

Key skills