Managing Director

Role Overview

• Serve as the Client Executive for assigned clients, acting as a trusted advisor and primary point of contact throughout all phases of engagement.
• Build and sustain long-term client relationships rooted in trust, transparency, and exceptional service.
• Prioritize client satisfaction, responsiveness, and continuous improvement in every aspect of service, design, and project delivery.
• Foster firmwide collaboration to ensure projects benefit from the full depth of Pfluger’s expertise and resources.
• Oversee financial performance at the client level, including invoicing accuracy, project profitability, and resource alignment to deliver efficient, high-quality outcomes.
• Champion a culture of learning, design excellence, and innovation.
• Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities.
• Partner with the discipline leads/directors to identify staff resources required to secure work.
• Oversee project-level activities of the project management staff.
• Lead assigned business development initiatives, including prospect prioritization, client acquisition, and identification of growth opportunities within target markets.
• Maintain and strengthen strategic client relationships, overseeing proposals, contracts, and negotiations to ensure mutual success and alignment with firm objectives.
• Conduct client interviews, strategic planning sessions, and visioning discussions, leading and facilitating solution-based conversations that align client goals with Pfluger’s expertise.

Requirements

• Minimum of 15 years of relevant experience.
• Professional degree in Architecture is required.
• Licensed/Registered Architect is required.
• Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design.
• ERP system knowledge preferred, or a strong systems-oriented mindset.
• High integrity, accountability, and exceptional communication skills.
• Proven leadership in delivering high-quality craft and products, and driving business development.
• Demonstrated ability to navigate complex challenges, ensuring timely, effective resolution that strengthens relationships.
• Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making.
• Alignment with Pfluger’s purpose of "inspiring people to create a more meaningful human experience," with a commitment to continuous learning and improvement.

Tech Stack

• ERP

Benefits

The Managing Director is expected to commute 3 days per week to Pfluger’s local office and travel to studio and client locations across the state.