Start your Sales Career with an Award-Winning Travel Insurance Specialist
Support customers in purchasing travel insurance
Join a supportive, high-performing team where training, development and career progression are a priority

Handling inbound sales enquiries from customers looking to purchase travel insurance.
Asking the right questions to understand customers’ travel plans and medical history.
Clearly explaining policy features, cover levels, exclusions and pricing.
Supporting returning customers with renewals and policy updates.
Processing mid-term adjustments (MTAs) such as travel date changes or updates to customer details.
Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).
Developing strong knowledge of our products, systems and underwriting requirements.
Participating in coaching sessions, call reviews and training to continually improve your performance.
Working closely with colleagues and team leaders to support team success and best practice.
Ensuring all activity is carried out in line with CBI regulations, Consumer Duty and company policies.

Sales Mindset – Motivated by targets and driven to achieve strong results.
Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.
Great Communicator – Able to build rapport quickly and explain information clearly.
Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.
Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.
Problem Solver – Proactive and solutions-focused when supporting customers.
Team Player – Enjoys working collaboratively and contributing to team success.
Self-Motivated – Takes pride in delivering strong performance and improving continuously.

Sales Agent

Key skills