Manager, Digital Health Operations – Platform Enablement

Role Overview

• End-to-end coordination of operational processes between medical practices, physicians, patients and external partners.
• Implementation, monitoring and optimization of telemedicine workflows, including reporting, billing and process quality.
• Project management for the introduction, rollout and further development of digital and hybrid care models.
• Collaboration with product management: systematic collection of user feedback, requirements management, feature testing and continuous system optimization.
• Planning and operational execution of internal and external implementation of the GoMedicus Suite.
• Onboarding, training and ongoing support for medical partners and corporate clients.
• Management of selected existing customers (Key Accounts) with a focus on usage, process stability and scalability — no sales responsibility.

Requirements

• Degree or comparable qualification in health management/health economics, business administration, medicine or nursing science.
• 1–2 years of experience in project management; knowledge of agile and classical project management methods is desirable.
• Ideally, first experience in telemedicine, digital health applications or healthcare in general.
• Experience in customer service is an advantage.
• Confident use of digital tools and platforms (including Google Workspace, Slack).
• Very good German language skills, spoken and written (minimum C1); English skills are a plus.

Benefits

• Attractive salary, fixed + variable (role-dependent).
• Company pension plan with a 20% employer contribution.
• Monthly voucher — freely redeemable.
• Corporate benefits from well-known brands.