Provide 1st level technical support to ensure efficient and effective operation of our solution
Perform daily maintenance, troubleshooting tasks and provide on-site technical support
Perform Repair Center activities
Provide the 1st level support for technical issues
Ensure the resolution of incidents within specific time constraints
Perform user management and routine system administration tasks
Manage and maintain servers and data center equipment
Respond to requests of other technical teams
Troubleshoot and resolve IT issues
Coordinate service activities with other Field Service Technicians
Maintain a test environment
Perform monitoring activities
Test all new releases and upgrades
Install, configure, optimize & maintain systems, applications and servers
Maintain accurate and updated documentation
Identify situations requiring urgent attention and escalate as appropriate
Coordinate deployments with other Field Operations Technicians and other teams
Provide feedback and contribute to improvement initiatives
Work outside business hours and availability for on call support depending on business requirements

Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering), or equivalent combination of training, and/or experience
Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
Fluent in English
Good written and verbal communication
Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
Experience with Microsoft office tools (Excel / Word)
Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
Experience in managing and troubleshooting MS Windows
Ability to work in teams
Ability to work under pressure
Customer oriented attitude
Knowledge in one or more of the following fields a plus:
Experience troubleshooting computer networks
Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
Knowledge of basic IT support procedures and tools
Knowledge of basic PLC setup and programming

Field Service Technician – Fixed Term Contract

Key skills