About this role
Role Overview
- Responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment.
- Clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.
- Manage complex, higher‑balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity.
- Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
- Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
- Clearly explain account details, balances, and repayment options in a professional and compliant manner.
- Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries.
- Ensure timely and successful completion of assigned accounts and daily objectives.
- Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
- Maintain compliance with all federal, state, and company regulations while meeting performance expectations.
Requirements
- High School Diploma or equivalent
- Minimum of 2 years of collections or call center experience
- Experience with the CUBS system (Noble Dialer)
- Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
- Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
- Ability to negotiate repayment plans effectively.
- Skip tracing experience.
- Strong problem-solving experience.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.