Tewkesbury, England, United Kingdom of Great Britain and Northern Ireland
Full Time
23 hours ago
Visa Sponsorship
About this role
Role Overview
Responsibility for the On-Time, On-Cost & On-Quality delivery of all Information Resilience Products and Customer Services activities.
Lead the allocation and delivery of Information Resilience products to maximise revenue return in line with AOP targets.
Responsibility to receive, check and process Information Resilience Purchase Orders (PO’s) for Order Acceptance ensuring the Order Acknowledgement and Support Certificates are issued to Customers.
Primary POC for Customers following the receipt of a PO, ensuring that they are fully aware of delivery schedule and responding to any enquiries.
Responsibility for completion of internal processes to allocate and enable dispatch of product to agreed timelines.
Accountability for ensuring quotations for annual support and allocated bids are defined and issued to Customers.
Responsibility for issuing Customer Bulletins, Quarterly Progress Reports (QPRs) and the generation of CS Service Proposals as required.
Responsible for attendance at internal and external Customer and Service Review Meetings ensuring that all Actions Raised are dealt with in a timely manner.
Develop and maintain close relationships with Internal, External and Customer stakeholders.
Provide status reporting on Delivery and Service Contract performance to Customers and Senior Management, as required.
Responsible for monitoring Information Resilience help-desk and enquiries to ensure progression in terms of milestone progress, Service Level Agreement (SLA) compliance together with issue-identification and corrective action measures as agreed with the Customer.
Requirements
Minimum of 3 years Customer Service and Relations Management experience
Computer literate – excellent MS Office skills.
Understanding of the Project Lifecycle
Benefits
Half day finish on a Friday
25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
Private medical insurance with optional family cover
Pension scheme of up to 8% employer contribution
Life Assurance 4x salary (flexible up to 10x)
Group income protection
Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
Employee Family Assistance Program providing mental health and wellbeing support
Professional membership reimbursement (discretionary)