Project Coordinator, Services and Delivery
Tewkesbury, England, United Kingdom of Great Britain and Northern Ireland
Full Time
23 hours ago
Visa Sponsorship
About this role
Role Overview
- Responsibility for the On-Time, On-Cost & On-Quality delivery of all Information Resilience Products and Customer Services activities.
- Lead the allocation and delivery of Information Resilience products to maximise revenue return in line with AOP targets.
- Responsibility to receive, check and process Information Resilience Purchase Orders (PO’s) for Order Acceptance ensuring the Order Acknowledgement and Support Certificates are issued to Customers.
- Primary POC for Customers following the receipt of a PO, ensuring that they are fully aware of delivery schedule and responding to any enquiries.
- Responsibility for completion of internal processes to allocate and enable dispatch of product to agreed timelines.
- Accountability for ensuring quotations for annual support and allocated bids are defined and issued to Customers.
- Responsibility for issuing Customer Bulletins, Quarterly Progress Reports (QPRs) and the generation of CS Service Proposals as required.
- Responsible for attendance at internal and external Customer and Service Review Meetings ensuring that all Actions Raised are dealt with in a timely manner.
- Develop and maintain close relationships with Internal, External and Customer stakeholders.
- Provide status reporting on Delivery and Service Contract performance to Customers and Senior Management, as required.
- Responsible for monitoring Information Resilience help-desk and enquiries to ensure progression in terms of milestone progress, Service Level Agreement (SLA) compliance together with issue-identification and corrective action measures as agreed with the Customer.
Requirements
- Minimum of 3 years Customer Service and Relations Management experience
- Computer literate – excellent MS Office skills.
- Understanding of the Project Lifecycle
Benefits
- Half day finish on a Friday
- 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
- Private medical insurance with optional family cover
- Pension scheme of up to 8% employer contribution
- Life Assurance 4x salary (flexible up to 10x)
- Group income protection
- Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
- Employee Family Assistance Program providing mental health and wellbeing support
- Professional membership reimbursement (discretionary)