Regional Account Manager

Role Overview

• Be the primary face of WWHS for assigned client accounts, managing relationships across all stages of the service lifecycle (onboarding, recruitment, immigration, and arrival).
• Lead monthly client meetings and weekly status calls, responding promptly and professionally to all client requests.
• Develop and maintain strong, trust-based relationships with key stakeholders, including C-suite executives.
• Plan and lead on-site client visits, including agenda development and presenting to executive leadership.
• Drive S&OP planning by forecasting needs and securing re-orders in alignment with client hiring goals.
• Ensure proactive communication across all internal departments for seamless client execution.
• Monitor and report on key account metrics to track performance, growth, and service quality.
• Identify client needs, pain points, risks, and experience challenges, and lead resolution efforts internally.
• Document all client interactions and updates using CRM systems to ensure full transparency and continuity.
• Identify and attend relevant business development (BD) events to generate new client leads.
• Follow up with leads using the approved lead management process and CRM documentation.
• Build strategic relationships with new and prospective clients, including executive-level engagement.
• Own targets for new business growth and portfolio expansion within your territory.
• Prioritize high-value accounts and direct resources accordingly to ensure maximum ROI.
• Drive visibility and engagement with potential clients via LinkedIn and other channels.
• Partner with internal teams to troubleshoot and resolve client-related issues quickly and effectively.
• Document risks, issues, and action items to support business operations and project management.
• Keep business leaders informed of client updates, risks, and opportunities.
• Contribute proactively to strategy discussions by sharing market trends, client feedback, and process improvement ideas.
• Champion process rigor and continuous improvement, both internally and externally.
• Take ownership of assigned tasks, drive completion, and maintain accountability across timelines.
• Coordinate project-related efforts involving client-facing deliverables or internal operations.

Requirements

• Bachelor’s degree in Business, Communications, or related field; MBA is a plus
• 5+ years of experience in account management, client services, or business development—preferably in healthcare staffing, immigration, or consulting
• Proven success in managing complex client relationships and driving revenue growth
• Strong presentation, communication, and executive engagement skills
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Strong problem-solving skills, with the ability to manage competing priorities and work under pressure
• Willingness to travel as needed for client site visits or industry events.

Benefits

• Insurance
• Clinician Discount Program
• Private Housing
• 24 Hour Customer Care
• Voluntary Benefits
• Wellness Programs